Privacy Policy

Effective Date: February 18, 2025

At Xuniverse, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you interact with our website, make a purchase, or use our creative services including video editing, website development, and PDF customization.

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1. Who We Are

Xuniverse is a digital service brand operating under Universal Hub.

• Xuniverse is registered in the United States.
• Universal Hub is our parent company, registered in the United Kingdom.
  You may see Universal Hub on your billing statements, but rest assured it’s the same team and business.

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2. Information We Collect

We collect personal and project-related information when you:

• Contact us via form, email, or message
• Place an order or make a payment
• Send us files or request revisions

This may include:

• Name and email address
• Business name (optional)
• Files and documents for services
• IP address and browser data (for analytics/security)

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3. How We Use Your Information

We use your information to:

• Provide the services you request
• Respond to customer support inquiries
• Process payments via Stripe (we do not store your card details)
• Deliver completed files to your provided email address
• Improve our website and services

We do not sell or share your personal data for marketing purposes.

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4. File Delivery

Completed projects are delivered directly to the email address you provided during contact or payment. Please ensure your email is accurate to avoid delivery delays.

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5. Data Security

We take reasonable steps to safeguard the data you share with us. All files and personal info are stored securely. However, no online system is 100% secure.

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6. Your Rights

You have the right to:

• Access, update, or delete your personal information
• Withdraw consent for future communication
• Request a copy of the data we hold about you

To make a request, contact us at: support@xuniversepro.com

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7. Cookies & Analytics

Our site may use cookies and analytics tools to enhance user experience and monitor performance. You can disable cookies in your browser settings.

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8. Third-Party Services

We use third-party tools like Stripe (for payment) and file delivery platforms (e.g., Google Drive, Dropbox) to complete your order. These platforms have their own privacy policies.

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9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with the updated date.

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10. Contact Us

If you have questions about this Privacy Policy or your personal data, you can reach us at:

Xuniverse – Customer Support
📧 support@xuniversepro.com
Internal Use & Admin:
📧 support@xuniversehub.store
📍 5776 Lindero Canyon Rd, Westlake Village, CA 91362
🌍 Based in USA – Available Worldwide

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